Delivery Information
- Orders must be placed before 2pm Monday to Thursday for next-day delivery.
- Orders placed after 2pm Thursday will be dispatched on the following Monday (excluding bank holidays)
- We do not dispatch orders on Fridays and weekends.
**While we always aim for next-day delivery, we can’t guarantee it, as our deliveries are managed by third-party courier companies. Once your order leaves our factory, the timing is out of our hands.
We do have a 24-hour agreement with our couriers to get your products to you as quickly as possible. However, please note that if there are delays and products arrive defrosted, we are unfortunately not compensated by the courier for this.
Thank you for your understanding.
Delivery Charges
- DHL Next Working Day (Order by 2pm Mon-Thurs) £7.99 for Northern Ireland orders under 20kg. For orders exceeding 20kg, a delivery charge of £15.99 will apply.
- Royal Mail Tracked 24 Next Working Day (Order by 2pm Mon-Thurs) £9.99 per 20kg for Great Britain. For orders exceeding 20kg, a delivery charge of £19.99 will apply.
- Fastway Next Working Day (Order by 2pm Mon-Thurs) €9.99 per 20kg for Ireland orders. For orders exceeding 20kg, a delivery charge of €19.99 will apply.
Free Delivery Information
- FREE Delivery for orders over €100 to Ireland.
- FREE Delivery on orders over £100 all over UK.
- Orders do not need to be signed for. You will receive an email or text message from the courier before they attempt delivery. The option to pick a safe place will be available, if this is not chosen the package will be left with a neighbor.
- Orders are not dispatched during bank holidays or weekends but will be sent out on the following business day.
Once you receive your order, please promptly place the product in your freezer. If any thawing has occurred during transit, rest assured it is safe to refreeze.
How does the food arrive?
- The food arrives in a sturdy cardboard box lined with a foil thermo-liner, ensuring that the food remains chilled for up to 72 hours even if you are not available to receive it.
DELIVERY TERMS AND CONDITIONS
Rathlin Raw will not accept liability for missing orders that have been confirmed as delivered to your address through GPS tracking by our couriers, nor for any inaccuracies in the address information provided.